Factory reset complete and I still can't access the keyboard. I can only make calls yet I have no contacts now since I need to login to my Gmail account.
Any one have suggestions on how to fix my android razr?
If not, what are some of the better phones for call quality and internet browsing?
A factory-reset doesn't do shit but clear the NVRAM, EFS, cache, and application settings folders. It also deletes non-factory installed apps on the internal memory.
You're problem sounds like you had a malicious app that tried to hook your keyboard. So what can happen in Android is that applications (third-party) can replace factory installed apps. The keyboard is one such app.
To fix this, you'll need to do one of three possible solutions:
1) Go to your settings, find application preferences, find preferred keyboard, and select 'Android Keyboard.' See if that fixes it (factory reset should've done this).
2) Download Swype Beta apk file and install it (even an old version). This is a replacement keyboard application and should definitely fix your problem. You can roll with the Swype keyboard permanently as it's a superior solution to the default keyboard in non-Swype enabled phones.
3) Flash your phone. Download the factory firmware for your phone, and flash it to your phone via usb with a full charge.
THIS WILL FIX YOUR PHONE. You can also just use a 1-click mod application and install a modded firmware like Clockwork or whatever, but, invariably, reflashing the phone will certainly fix the problem.
Let me know if you have any problems.
EDIT: Saw you upgraded... Will leave this post for future reference to some poor-RCF'er (or someone who finds themselves with a cheap 'broken' phone.)